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Frequently Asked Questions
Answers about our transfers, private tours, payment, cancellation and meeting points.
We track your flight live. If you land late, your driver simply arrives later. There is no extra charge for delays outside your control. If your airline cancels the flight entirely, we do not charge anything.
Inside the arrivals hall, after passport control and baggage claim, holding a board with your name. We send you the driver's name, photo and mobile number the day before.
60 minutes free waiting after landing for international arrivals, 30 minutes for domestic. If you are held up at passport control, message us — we will not leave you.
Yes, free of charge. Please tell us the child's age when you book so we bring the correct seat.
Per vehicle. The price you see covers the whole car, including tolls, parking and fuel. Two people or six people, the price is the same for that vehicle size.